One of the first application used in Europe in the early age of mobile phones to provide workshop customers instant feedback using SMS technology for the status of their cars maintenance.

Workshop and car franchisee face a challenge with customers in the following level:-

• Reminding customers of annual maintenance schedule for his car.
• Customers walk through for regal maintenance need a pick-up call
• Customers need to know before the maintenance the repair cost.
• Automation for the Workshop application to call customers without human interaction when maintenance is completed.
• Marketing and Promotion to Announce new services , new product for existing customers.

SMS-Central Solution

Using SMS as the main calling method that integrate with the workshop application database level , will solve the above addressed problems and enhance customer's support and also ensure customer's is not disrupted by a phone calls , also help to  document the event, both in workshop application log and in the customer mobile device.

1. Customers can receive SMS message  using the scheduled feature of SMS-Central , which accept a external database and predefined condition base on date and time.
2. SMS-Central can be configured as pooling engine for external application and base on event the system send SMS message to a mobile phone.
3. Using SMS-Central 2 way SMS which can can be configured to send SMS and receive feedback from customers with simple agree/disagree SMS text.
4. SMS-Central also help in marketing , when using the broadcasting feature , Autos or Workshop can market new product or services , personalized and relative to current customer car .